Yes, we are pleased to offer a return/exchange policy on unopened hair care products, styling tools, and/or accessories. We are proud of the high quality hair extensions we offer.

We are happy to accommodate returns and exchanges on hair care products, styling tools, and/or accessories that have not been opened, worn or tampered with.

Opened packages without the security loop and/or patch and/or patch intact and the security tag attached.

If any item within a kit, set, bundle or the equivalent has its security tag removed, the entire kit, set, bundle or the equivalent is considered an opened package and becomes ineligible for return—no exceptions.

We are more than happy to accommodate returns on hair care products, styling tools, and/or accessories that have NOT been opened, worn or tampered with.

A return or exchange must be initiated within five (5) days (not 5 business days) from the date your order is delivered. The return/exchange period begins on the day your order is delivered and includes weekdays, Saturday, Sunday, and holidays. Example: If your order is delivered on Friday, then you have from that Friday until the following Tuesday to initiate a return or exchange via email: hello @coilbar.com.

You may return your COILBAR order ONLY if it is unopened with our COILBAR "remove it & own it" tag attached to the security loop and/or patch intact. There is a 15% re-stocking fee for all returns.

We do not perform order changes, cancellations or refunds due to external, personal plan changes that may occur that are unknown and unrelated to COILBAR once the order has been paid at checkout.

We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our customers.

We also do not return or exchange hair care products, styling tools, and/or accessories in which the package has been opened, the security loop and/or patch is not intact, and the security tag is removed.

To initiate a return or an exchange, a request for a return or an exchange that includes your order number (example: CB1001) must be made via email: hello @coilbar.com within 5 days (not 5 business days) from the date your order is delivered.

The return/exchange period begins on the day your order is delivered and includes weekdays, Saturday, Sunday, and holidays. Example: If your order is delivered on Friday, then you have from that Friday until the following Tuesday to initiate a return or exchange via email: hello @coilbar.com.

We will then provide you with detailed instructions and a return address where the returned items will be inspected to see if you qualify for a return. Opened merchandise will not be refunded. Accepted returns will be subject to a 15% re-stocking fee. We strongly recommend that you ship your item with tracking information and a signature confirmation because COILBAR is not responsible for lost or stolen packages.

Important note: A return or an exchange will only be honored if the hair care products, styling tools, and/or accessories have not been removed from its original packaging and the security loop and/or patch is intact with the security tag attached.

RETURNS: Accepted returns will be subject to a 15% re-stocking fee.

EXCHANGES: The item or items for exchange can only be exchanged for an item or items of equal or greater value. And, the exchanged item will be subject to a 15% restocking fee. Once the item for exchange is received by COILBAR, we will send an invoice for the 15% re-stocking fee and the cost difference of the item you are exchanging, if applicable. This restocking fee must be paid within 3 days (not 3 business days) to go forward with the exchange. If the invoice is not paid within 3 days (not 3 business days), the item will be returned to you, and all remedies (exchange or replacement) will be terminated and VOID.

You are responsible for all shipping costs for returns and exchanges. We recommend that you send your return/exchange package with tracking information because COILBAR will not be responsible for lost or stolen return packages.

For international customers, please indicate on package “RETURN, NO DUTIES” or your package may be returned to you.

If you are returning an item or items for a refund, the full refund minus a 15% re-stocking fee and the shipping fee (if applicable) will be issued to your original payment method after we have received, inspected and confirmed that the returned hair care products, styling tools, and/or accessories still have our COILBAR "remove it & own it" tag attached with the security loop and/or patch intact indicating that the items have not been used or worn.

The return and exchange period for unopened hair extensions and/or pieces is five (5) days (not 5 business days) from the date that your order is delivered.

The return/exchange period begins on the day your order is delivered and includes weekdays, Saturday, Sunday, and holidays. Example: If your order is delivered on Friday, then you have from that Friday until the following Tuesday to initiate a return or exchange via email: hello @coilbar.com.

We will provide a full refund minus a 15% re-stocking fee and shipping fees (if applicable) on unopened hair extensions and/or pieces.

No. Your return package will be sent back to you. Also, COILBAR will not be responsible for lost or stolen "return packages".

If your hair care products, styling tools, and/or accessories are defective in some way please send a photo or photos (both close-up and full-shot with packaging) with a detailed description via email: hello @coilbar.com. We will gladly help to resolve the issue. If the security loop and/or patch and/or patch and the attached security tag has been removed from the defective item(s), then we may offer one of the following remedies: An exchange for an item or items of equal or greater value. Please note: The replacement item or items are non-refundable and non-returnable.

To initiate an exchange for the right/different items color/size, a request for an exchange that includes your order number (example: CB1001) must be made via email: hello @coilbar.com within 5 days (not 5 business days) from the date your order is delivered.

The return/exchange period begins on the day your order is delivered and includes weekdays, Saturday, Sunday, and holidays. Example: If your order is delivered on Friday, then you have from that Friday until the following Tuesday to initiate a return or exchange via email: hello @coilbar.com.

We will then provide you with detailed instructions and a return address where the items for exchange will be inspected to see if you qualify for a return. Opened merchandise will not be refunded. Accepted exchanges will be subject to a 15% re-stocking fee. We strongly recommend that you ship your item with tracking information and a signature confirmation because COILBAR is not responsible for lost or stolen packages.

Important note: An exchange will only be honored if the hair care products, styling tools, and/or accessories have not been removed from its original packaging and the security loop and/or patch and/or patch is intact with the security tag attached.

We will send you your hair extensions with the right color/size after we have received, inspected and confirmed that the returned hair care products, styling tools, and/or accessories still have our COILBAR "remove it & own it" tag attached with the security loop and/or patch and/or patch intact indicating that the item(s) have not been worn, opened, or tampered with.